RETURNS OR EXCHANGES

Thank you for choosing pineveileveryday.com. As all items are personalized based on designs, text, or images submitted by the customer, please carefully verify your order details before placing an order. Below is our refund and return policy.

1. Refund Policy for Customized Items

Since customized T-shirts are personalized products, once the production process begins, refunds or returns are generally not supported for the following reasons:

Dislike of the product style or color;
Change of mind after placing the order;
Incorrect size selection;
Uploading the wrong design file;
Spelling or content errors (caused by customer submission);
Design results not matching subjective expectations.

Please carefully check all design content, sizes, and shipping information before submitting your order.

2. Situations Eligible for Refunds or Replacements

You are eligible to apply for a refund, replacement, or re-production if any of the following occur:

Receipt of the wrong item;
Manufacturing defects;
Printed content significantly differs from the confirmed order;
Item damaged during shipping;
Significant discrepancy between the received item and order specifications.

If you encounter an issue, please contact customer service within 7 days of receiving the item and provide:

Order number;
Description of the issue;
Photos of the item;
Photos of the packaging (if applicable).

3. Return Application Period

Return requests for eligible items must be submitted within 14 days of receipt.

Items returned without prior approval may not be eligible for a refund.

4. Return Conditions

Returned items must meet the following requirements:

Item remains in its original condition;
No damage caused by the user;
Includes complete packaging and accessories (if applicable);
Return authorization has been obtained from us.

We reserve the right to refuse items that do not meet return conditions.

5. Responsibility for Return Shipping Costs
   We cover return shipping costs in the following cases:
   Wrong item shipped;
   Quality issues;
   Damage during shipping;
   Significant discrepancy between the item and the order.
   Customers cover return shipping costs in the following cases:
   Returns unrelated to quality issues;
   Incorrect order information provided by the customer;
   Returns due to personal reasons.

Original shipping fees and expedited shipping charges are generally non-refundable. 6. Refund Processing Time

Once we receive and inspect the returned item(s), we will notify you of the refund decision via email.

Upon approval:

Credit card refunds typically take 5–10 business days to process;
The actual time it takes for funds to appear in your account depends on your bank or payment service provider.

7. Order Cancellation Policy
   Cancellation Before Shipment

If your order has not yet entered the production stage, you may request to cancel it and receive a full refund.

Cancellation After Production Begins

As these are personalized, custom-made products, orders cannot be cancelled or refunded in full once production has commenced.

8. U.S. Shipping Information

We currently ship only to addresses within the United States.

Refund, exchange, and return services apply only to orders shipped to locations within the United States.

9. Return Address

Please do not return items without first obtaining a Return Merchandise Authorization (RMA).

Once your return has been approved by customer service, please ship the item(s) to the following address:

68-1754 MELIA ST A203
WAIKOLOA, HI 96738

Note: The address above is an example of a return receiving address. We recommend replacing it with your actual warehouse or after-sales service center address when the website goes live.

10. Contact Us

To request a refund, return, or exchange, please contact our customer service team via the “Contact Us” page on our website and provide the relevant order details.

We typically respond to requests within 1–2 business days.