HAVE QUESTIONS?

1. What customized products do you offer?

We specialize in providing high-quality customized apparel, including:

Custom T-shirts
Personalized Printed T-shirts
Team Apparel
Corporate Culture T-shirts
Event Commemorative T-shirts
Holiday Themed Apparel
Customized Gifts

Specific styles, colors, and sizes are subject to the product page display.

2. How do I customize my T-shirt?

The customization process is very simple:

Choose your preferred style;
Choose color and size;
Upload an image, logo, or enter text;
Preview the design (if applicable);
Submit your order and complete payment;
We will begin production and arrange shipping.

3. Is there a minimum order quantity?

Most products support single-piece customization with no minimum order quantity.

For corporate orders, team events, or bulk purchases, we also offer bulk customization services and discounted prices.

4. Do you offer international shipping?

Currently, we only offer shipping within the United States.

Shipping is not currently supported to:

Canada
Mexico
European Countries
Asia
Australia
Other International Addresses

The order shipping address must be located within the United States.

5. How long does order processing take?

Typically:

Order approval time: Within 1 business day
Production time: 2-7 business days

Complex designs, large orders, or holidays may take longer.

6. How long does shipping within the United States take?

Estimated shipping times are as follows:

Standard shipping: 3-7 business days

Actual shipping times may vary due to weather, holidays, logistics provider operations, etc.

7. How do I check my order status?

After your order is shipped, you will receive a confirmation email containing:

Order number
Tracking number
Tracking link (if applicable)

You can check the order’s shipping status using the tracking information.

8. Can I modify or cancel my order?

If your order hasn’t entered the production stage, you can usually apply to:

Modify design details
Change size
Change shipping address
Cancel order

Once the order enters the production process, modifications or cancellations may not be possible.

9. Why can’t customized items be returned easily?

Since all products are made individually according to customer requirements, they are personalized customized items. Therefore, returns are generally not supported except in the following situations:

Product quality issues;
Receiving the wrong product;
Product damage during shipping;
Significant differences between the actual product and the confirmed design.

10. What should I do if I receive a defective product?

If you receive:

Printing error
Product damage
Incorrect style
Incorrect size (due to our fault)

Please contact customer service within 7 days of receiving the product and provide:

Order number
Product photo
Description of the problem

We will verify and provide a solution as soon as possible.

11. Are the uploaded images and designs safe?

Yes.

The design files you upload will only be used to complete your order’s production and will not be sold, transferred, or used for unauthorized commercial purposes.

However, you must ensure that you have the legal right to use the uploaded content.

12. Can I use trademarks, brand logos, or copyrighted images?

You may only upload them if you have the relevant authorization.

For designs suspected of infringing on third-party intellectual property rights, we have the right to:

Refuse production;
Cancel the order;
Request proof of authorization.

13. Does the website offer a membership subscription service?

Currently not.

All products on this website are purchased on a:

One-Time Purchase model

This will not incur:

Auto-renewal
Monthly membership
Annual membership
Recurring charges

Customers only need to pay for the actual goods purchased.

14. How are shipping costs calculated?

Shipping costs will be automatically calculated on the checkout page based on the following factors:

Shipping address (within the United States)
Quantity of goods
Weight of goods
Shipping method

The final cost will be clearly displayed before payment.

15. What if I enter an address outside the United States?

Since we currently only ship within the United States:

Orders to addresses outside the United States may not be processed;

We reserve the right to cancel such orders;

Payments already made will be refunded to the original payment method (if applicable).

16. How to contact customer service?

For any questions, you can submit an inquiry through the “Contact Us” page on our website.

Our customer service team will typically respond to your request within 1-2 business days.